Privacy policy

Last updated: December 2025

SBZ Equine (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you interact with us, including through our website hosted on Squarespace.

1. Personal Data We Collect

We collect the following personal information when you contact us:

  • Name

  • Email address

  • Phone number

  • Enquiry details or any information you choose to provide

We may also hold information relating to equine care or enquiries where relevant (see section 7).

2. How We Collect Personal Data

We collect information directly from you when you:

  • Submit a website contact form

  • Send us an email

  • Contact us by phone

  • Make an enquiry through any other communication method you choose

We do not purchase or obtain personal data from external sources.

3. How We Use Your Personal Data

We use your information to:

  • Respond to enquiries and provide customer support

  • Manage bookings, viewings or service discussions

  • Communicate with you regarding your enquiry

  • Maintain internal records and administration

We will only use your information for the purpose it was provided and as permitted under UK GDPR.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Legitimate interests - to respond to your enquiry and manage communication.

  • Consent - when you choose to provide information voluntarily.

You can withdraw consent at any time by contacting us (see section 10).

5. Data Sharing

We do not share your personal data with third parties unless:

  • You request or authorise us to do so

  • We are legally required to do so

We do not sell or transfer your information for marketing purposes.

6. Website Analytics & Tracking

We use:

  • Google Analytics

  • Meta Pixel

These tools help us understand website usage and improve our services. They may collect anonymised or pseudonymised information such as IP address, browser type, and on-site behaviour. Because these services may process data outside the UK/EU, appropriate safeguards (such as Standard Contractual Clauses) are relied upon.

See our Cookie Policy for details.

7. Information Relating to Equine Care

Where your enquiry relates to a horse in your care, we may hold information relevant to:

  • Basic horse details (age, name, type, history)

  • Care or management needs shared by you

This information is treated with the same confidentiality and protection as personal data and is used solely to support your enquiry and service discussions.

We do not store veterinary records unless specifically supplied by you for the purpose of service assessment.

8. Data Storage & Security

Our website is hosted on Squarespace, which provides secure hosting and SSL encryption.
Emails and internal records are stored securely with appropriate access controls.

We retain personal data only for as long as necessary to respond to your enquiry or maintain an active client relationship.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent

  • Object to processing

  • Lodge a complaint with the ICO

To exercise your rights, please contact us at:
jessica.quinlan@sbzequine.com

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

SBZ Equine
Email: jessica.quinlan@sbzequine.com